Refund and Cancellation Policy

01Status

Payments through Paddle are not available yet. The parts of this policy about Paddle will apply once they launch, and only after our seller account with Paddle has been approved and activated. The section on manual USDT payments applies whenever that option is offered.

02Who handles payments and refunds

When paid plans launch, and only once our seller account with Paddle is approved and active, our order process will be conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle will process payments, cancellations and refunds.

Manual USDT payments are not handled by Paddle: we receive and verify them ourselves, and refunds of them are made by us (see "Manual USDT payments" below).

03Automatic monthly renewal

Premium ($3.99 per month) and Pro AI ($7.99 per month) bought through Paddle are monthly subscriptions. Once Paddle billing is active, they renew automatically at the end of each billing period, and the plan price is charged to your payment method, until you cancel. Months bought with USDT never renew automatically.

04Cancelling

• You can cancel automatic renewal at any time, using the "Manage subscription" link in your Paddle receipt email, at paddle.net, or by writing to support@fyluxo.com.
• Cancelling stops future payments. It does not refund payments already made: a refund is a separate request (see below).
• After an ordinary cancellation, your plan and its monthly AI credits stay available until the end of the billing period you have paid for, and you are not charged again. They end earlier only where another condition applies: an approved refund of that period, a chargeback or payment reversal, or suspension or termination under our Terms of Service.
• When the period ends, your account moves to the Free plan. Unused monthly credits do not roll over.
• Deleting your Fyluxo account does not cancel the subscription by itself: cancel it first.
• A month bought with USDT has nothing to cancel: it simply ends at the end of the paid time.

05Refunds

Refunds of payments made through Paddle are decided under Paddle's Refund Policy, which forms part of Paddle's Buyer Terms.

• As of the date of this policy, Paddle's Refund Policy lets you request a refund within 14 days of the transaction date. Paddle reviews each request case by case and may approve it in full or in part, or decline it: a request made within that period does not guarantee a refund. The version of Paddle's Refund Policy in effect when you buy applies to your purchase.
• Refunds are not issued where there is evidence of fraud, refund abuse or other manipulative behaviour.
• Approved refunds are paid by Paddle, to the original payment method where possible.
• When a refund is made, the paid benefits it covers end: the paid plan for the refunded period stops, its remaining monthly credits are removed, and your account returns to the Free plan.

06Manual USDT payments

• Paddle's Refund Policy does not apply to USDT payments; this section does.
• You can ask for a refund of a USDT payment within 14 days of its approval by writing to support@fyluxo.com with your order ID. We review each request case by case, considering for example how much of the plan and its credits you used; a request does not guarantee a refund, except where the law gives you a right to one.
• Approved refunds are paid in USDT on the network of the order, to a wallet address you control and give us (it may differ from the address you sent from, for example if you paid from an exchange). The network fee of the refund transfer may be deducted.
• When a refund is made, the plan period of that order ends at once and its remaining monthly credits are removed. Months you bought after it move earlier, so you lose no paid time.
• If you paid the same order twice or sent more than the amount due, write to us: the extra amount is returned in the same way.
• Transfers we could not approve (another network, token or address, or less than the amount due) are handled as described in our Terms of Service.
• The mandatory consumer rights of your country apply to USDT payments too.

07Duplicate or incorrect charges

If you were charged twice for the same period, charged after your cancellation took effect, or charged an amount different from the price shown at checkout, contact Paddle at paddle.net or write to support@fyluxo.com. We will work with Paddle to correct the charge, including by refunding the amount charged in error.

08Service problems

• If an AI operation fails or you stop it, its reserved credits are returned automatically and in full; you do not need to ask.
• If a significant problem on our side prevents you from using the paid features you paid for, write to support@fyluxo.com. We will look into it and handle it fairly, for example by restoring credits, extending your plan, supporting a refund request with Paddle or, for USDT payments, refunding the affected payment ourselves. Where there is a material defect, Paddle's Refund Policy and consumer law also give you a right to a refund.

09Your consumer rights

Nothing in this policy limits the rights you have under the mandatory consumer law of your country; those rights apply in addition to Paddle's discretionary refunds. For example, under Paddle's Refund Policy, consumers in the European Union, the EEA, Switzerland and the United Kingdom have a 14-day statutory right to withdraw from a one-off purchase or from the first payment of a subscription, under the conditions described there, and other countries have their own periods.

10Free plan and AI credits

The Free plan and its 30 one-time trial credits cost nothing, so there is nothing to refund. AI credits are not money: they cannot be withdrawn, transferred or exchanged for cash.

11How to request a refund

Once paid plans are live, you will be able to request a refund in any of these ways:

• At paddle.net: find your order with the email address you used at checkout and select "Request refund".
• Through the support link in your Paddle receipt email.
• By writing to support@fyluxo.com with that email address and your order number. We will help you with your request or pass it to Paddle.
• Consumers in the European Union can also use the withdrawal option in Paddle's customer portal (the "Manage subscription" or "Manage transaction" link in the receipt email) during the 14-day withdrawal period.
• For a USDT payment: write to support@fyluxo.com with your Fyluxo order ID, the transaction ID, and the wallet address and network for the refund.