Terms of Service

01Who we are and this agreement

Fyluxo (the website at fyluxo.com, its tools and AI features, together the Service) is a brand operated by an individual sole trader ("we", "us"). When you use the Service, your agreement is with the operator of Fyluxo.

By using the Service, or by creating an account, you agree to these Terms, to our Privacy Policy and to our Refund Policy. If you do not agree, do not use the Service.

Your consumer rights come first. If the law of the country where you live gives you rights that these Terms do not, or rights that cannot be limited by contract, those rights apply and nothing in these Terms reduces them.

02The Service

Fyluxo provides tools for PDF, image and text files, Smart Workflows that chain these tools, and an AI Document Assistant that summarizes, translates, answers questions about and extracts content from your documents.

• Most tools run entirely in your web browser; your files are not uploaded.
• Compress PDF and the AI Document Assistant process files on our servers, as described in the Privacy Policy.

We may add, change or remove features. If we remove a paid feature you rely on, we will tell you in advance where reasonably possible.

03Eligibility and accounts

• You must be at least 18 years old, and able to enter into a binding contract, to use the Service.
• An account is needed for the AI Document Assistant and plan features. Give an email address you control and confirm it with the link we send.
• Keep your password secret. You can see and sign out the devices signed in to your account from your account page. Tell us at support@fyluxo.com if you think someone else used your account.
• One person may not create several accounts to get more free trial credits or to get around limits.
• If you use the Service for an organization, you confirm that you may accept these Terms on its behalf.

04Plans, prices and AI credits

• What credits are. AI operations are paid with credits. Before an operation runs you see an estimate and a maximum; the maximum is reserved when you confirm, you are charged the measured amount (never more than the maximum) and the rest is returned at once.
• Failures. If an AI operation fails or you stop it, the reserved credits are returned in full.
• Free trial. New accounts receive 30 one-time trial credits after confirming their email address. Safeguards apply (one trial per person and email address, no disposable email addresses, network limits), and trial credits may be withheld where abuse is suspected.
• Monthly credits. Paid plans include monthly credits. They reset at the start of each billing cycle, unused monthly credits do not roll over, and they end when the paid plan ends.
• Limits. Credits are never unlimited. Per-account and platform spending limits apply, and AI features may be temporarily unavailable when a limit is reached.
• No cash value. Credits are not money: they cannot be withdrawn, transferred, sold or exchanged for cash, and remaining credits are forfeited when an account is deleted.

05Subscriptions, billing and renewals

Payments through Paddle (card and other checkout methods) are not available yet. Until they are, paid plans can only be bought with a manual USDT payment, when that option is offered on our checkout page (see "Manual USDT payments" below).

When payments through Paddle launch, and only once our seller account with Paddle is approved and active, the following will apply to orders placed through Paddle's checkout: "Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns." Those purchases will also be subject to Paddle's Buyer Terms.

• Paid plans bought through Paddle are monthly subscriptions priced in US dollars. Once Paddle billing is active, they renew automatically at the end of each monthly billing period, and the plan price is charged to your payment method, until you cancel.
• You can cancel automatic renewal at any time. Cancelling stops future payments but does not refund payments already made. After an ordinary cancellation your plan stays active until the end of the period you have paid for, unless an approved refund, a chargeback, or a suspension or termination under these Terms ends it earlier.
• Refunds of payments made through Paddle are decided under Paddle's Refund Policy; refunds of USDT payments follow our own Refund Policy, which explains how to request either. Your mandatory consumer rights are not affected.
• If we change a price, we will tell you in advance; the change applies from your next billing period, never to one that has already started.

06Manual USDT payments

When this option is offered on our checkout page, you can pay for one month of Premium (3.99 USDT) or Pro AI (7.99 USDT) with the USDT stablecoin on the Tron (TRC20) or BNB Smart Chain (BEP20) network. These payments are not processed by Paddle: you pay Fyluxo, operated by an individual sole trader, directly, and Paddle's terms do not apply to them.

• Each payment belongs to an order with its own order ID, amount, network and receiving address. Send exactly the amount shown, in USDT only, on the order's network, to the order's address, and submit the transaction ID within 72 hours; after that the order expires.
• You pay any network and withdrawal fees: we must receive the full amount due. We never ask for your wallet's private keys, recovery phrase or passwords.
• Submitting a transaction ID does not confirm a payment. We check every transfer by hand on the blockchain, which can take some time, and we activate the plan only once we approve the payment. We email you the result.
• Each approved payment buys one calendar month. Nothing renews or is charged automatically: to keep the plan, pay again. A month paid while a plan is still active starts when your paid time ends. An upgrade from Premium to Pro AI starts when approved, and the unused Premium time is converted into extra Pro AI time at the prices paid.
• We cannot approve an order if the transfer was made on another network, in another token, to another address, or for less than the amount due. Funds sent on a network or as a token we do not support may be lost permanently, and we cannot promise to recover them. If a transfer did reach our wallet, or you sent more than the amount due, write to support@fyluxo.com with the order ID and transaction ID: we will review it and may apply the funds to a new order or return them to a wallet you control, minus network fees.
• We may refuse a payment we cannot verify, or one that appears linked to fraud, sanctioned persons or other unlawful activity.
• Refunds of USDT payments are described in our Refund Policy. Paid time bought with USDT ends with your account if you delete it; a refund is made only where our Refund Policy or the law provides one.

07Acceptable use

You may not use the Service, or help anyone else use it, to:

• break the law, or process content you have no right to use, including content that infringes copyright, trademarks or other rights;
• commit fraud, send spam, or impersonate or deceive others;
• upload malware, probe, scan or attack the Service, get around rate limits, plan limits or free-trial safeguards, or access it by scraping or other automated means we have not allowed;
• create or process child sexual abuse material, non-consensual sexual content or deepfakes;
• harass, threaten or promote hatred against people, or publish someone's private information without consent (doxxing);
• trick or manipulate the AI features into ignoring their safeguards (jailbreaking), or use them in breach of our AI provider's usage policies;
• resell or provide the Service to others without our written permission.

We may review reports of misuse and remove content or limit features where we reasonably believe these rules are broken.

08Your files and content

• You keep all rights in the files, text and prompts you submit (your input) and in what the Service produces from them for you (your output), to the extent the law allows.
• You give us only the permission needed to process your input to provide the Service you requested, as described in the Privacy Policy. We do not use your files to train AI models.
• You are responsible for having the rights to your input, and for how you use your output.
• Keep a copy of your original files. The Service works on copies, and files processed on our servers are deleted afterwards.

09AI features

• Accuracy. AI output (summaries, translations, answers, extracted tables, recognized text) may be incomplete or wrong. Answers cite document pages so you can check them. Check important output yourself.
• Not professional advice. AI output is not legal, medical, financial, tax or other professional advice, and must not be relied on for such decisions without review by a qualified person.
• Your responsibility. You are responsible for your prompts and for how you use the output.
• Processing. AI features send the parts of your document an operation needs to our AI provider, as described in the Privacy Policy.
• Limits. Documents have plan-based size and page limits; an operation stops after 45 minutes; one AI text-recognition (OCR) run processes up to 50 pages.

10Our intellectual property and infringement notices

The Service, its software, design and the Fyluxo name and logo belong to the operator of Fyluxo or its licensors. These Terms give you no rights in them beyond using the Service.

If you believe content processed or shared through the Service infringes your rights, write to support@fyluxo.com with the content concerned, the right you hold, and your contact details. We will review the notice and act where appropriate. Accounts that infringe repeatedly or seriously may be closed.

11Suspension and termination

We may suspend or close an account, or limit access to the Service, if:

• you materially or repeatedly break these Terms;
• a payment for your plan fails or is reversed;
• your use creates a security or fraud risk, or harms the Service or other users;
• we are required to do so by law.

Where reasonable, we will tell you why and give you a chance to fix the problem first.

12Ending the agreement and deleting your account

You can stop using the Service at any time, and delete your account from your account page (your password is required). Deletion signs you out everywhere, erases your personal data and AI documents, and forfeits remaining credits. Records we must keep for accounting and abuse prevention are kept without your name or email address, as explained in the Privacy Policy.

Deleting your account does not cancel a paid subscription by itself; cancel it first (see the Refund Policy). Provisions that by their nature should survive (credits having no cash value, disclaimers and liability limits) survive the end of the agreement.

13Availability

We work to keep the Service available and secure, but we do not guarantee that it will be uninterrupted, timely or error-free. We may limit usage during busy periods or for maintenance; a "server busy" message asks you to try again shortly.

14Disclaimers and limitation of liability

The Service is provided "as is" and "as available". To the extent the law allows, we disclaim implied warranties, including fitness for a particular purpose.

To the extent the law allows, we are not liable for indirect or consequential losses, loss of profits, or loss of data you did not keep a copy of.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, or rights you have as a consumer that cannot be limited by contract.

15Changes to these Terms

We may update these Terms. We will change the "Last updated" date and, for significant changes, notify account holders by email before the changes apply. Continuing to use the Service after a change means you accept the updated Terms.

16Governing law

These Terms are governed by the laws in force in Palestine, and disputes are subject to the competent courts in Palestine. If you are a consumer, this does not deprive you of the protection of the mandatory laws of the country where you live, or of any right you have to bring proceedings there.

17Contact

Support, questions and legal notices: support@fyluxo.com.

Once paid plans are live, questions about payments, invoices and refunds can also be sent to Paddle at paddle.net.